Frequently Asked Questions

Summer weekends fill quickly, so book as early as you can. Last-minute? Call — we make it work more often than not.

50% reserves your date and counts toward your total. Dates aren't held until the deposit is in.

Cash or Zelle on delivery — and both save you 3.5%. Prefer a credit card? We take cards through Stripe, paid at least 48 hours before drop-off.

Give us a week's notice and we'll move your date when availability allows, crediting what you've paid toward the new date. If we cancel for weather, you're refunded what you've paid. Dangerous weather mid-event? Clear the tent and call us — we'll handle the equipment.

Grass or concrete, ground level, reachable by our truck. Inflatables need a flat spot about five feet wider than the unit on all sides.

Our truck and trailer need room to pull around — backing a trailer into a tight spot is difficult and can prevent delivery. If your driveway or street is tight, mention it when booking (photos help) and we’ll confirm access before your date.

Two things: clear the area, and mark any underground lines — sprinklers, gas, electric, cable. We can't see what's buried.

Keep sprinklers off for the whole rental, and please don’t attach anything to the equipment — tape, adhesives, thumbtacks, staples, and zip ties all damage tents and gear and can lead to repair charges. Treat it like it’s yours and everyone stays happy.

A standard outlet within 100 feet. No outlet in reach? Add a generator to your order and you're covered.

Always. We deliver, set up, anchor, walk you through everything, and pick it all up afterward. You never touch the equipment.

Just as it was delivered — and dry. Wet gear mildews and becomes a replacement charge. Rinse anything that held food or drink.

All of Long Island, with free delivery, setup, and breakdown within 5 miles of East Setauket (11733) on tent packages.